Privacy Policy

Last updated: [Insert Date]

At COC-EXPRESS,, headquartered in Portugal, we are committed to safeguarding your privacy and protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share your information when you visit our website or use our services, in full compliance with the General Data Protection Regulation (GDPR).

By using our website, you agree to the terms outlined in this policy.

1. Who We Are

COC-EXPRESS is a Portuguese company specializing in the sale and issuance of Certificates of Conformity (COCs) to clients across the globe.
Registered address: SYMPATHY CHARISMA UNIPESSOAL LDA.
Company number / VAT ID: 517672758

2. What Data We Collect

We may collect and process the following types of personal data:

• Identification Data: Name, company name (if applicable), country of residence.
• Contact Information: Email address, phone number, billing/shipping address.
• Transaction Data: Details of purchases, payment information (handled securely by third-party providers).
• Technical Data: IP address, browser type and version, device data, and usage patterns.
• Communication Data: Any correspondence you send us, including support or inquiry messages.
• Marketing Preferences: Your choices related to newsletters and promotional emails.

We do not collect sensitive personal data (e.g., health, biometric, religious information).

3. How We Use Your Data

Your personal data is used strictly for the following purposes:

• To process and deliver your orders.
• To
• To manage your account or contact you about your purchases.
• To improve our website and services through analytics.
• To respond to your queries or support requests.
• To send marketing communications (only if you have opted in).
• To comply with legal and regulatory obligations.

We never sell or rent your data to third parties.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contract performance: When you place an order, we need your data to fulfill the contract.
• Legal obligation: For tax, compliance, and accounting requirements.
• Legitimate interests: To improve our services, prevent fraud, and ensure site security.
• Consent: For marketing communications and optional cookies.

5. Data Retention

We retain your data only for as long as necessary:

• To fulfill the purposes for which it was collected.
• To comply with applicable laws (e.g., tax or invoice retention).
• To resolve disputes or enforce our agreements.

When your data is no longer needed, we securely delete or anonymize it.

6. Data Sharing and Transfers

We may share your data with:

• Payment providers (e.g. Stripe, PayPal) for secure payment processing.
• Delivery services for shipping your certificates.
• IT and hosting partners to run our website securely.
• Professional advisors (e.g. accountants, legal consultants) as required by law.

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Your Rights (Under GDPR)

As a data subject, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure (“right to be forgotten”): Request deletion of your data, under certain conditions.
• Restriction: Request a temporary suspension of processing.
• Objection: Object to data processing based on legitimate interests or direct marketing.
• Portability: Receive your data in a structured, machine-readable format.

To exercise any of your rights, contact us at: [Insert contact email]

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD): www.cnpd.pt

8. Cookies

We use cookies and similar technologies to enhance your browsing experience, provide essential site functionality, and collect analytics.

Types of cookies we use:

• Essential cookies: Necessary for the website to function (e.g. shopping cart, login).
• Performance cookies: Help us understand site usage to improve performance.
• Functional cookies: Remember preferences like language and region.
• Marketing cookies: Only used with your consent to personalize advertising or emails.

You can manage or disable cookies at any time via your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. This includes:

• SSL encryption
• Firewalls
• Access controls
• Regular security audits

10. Updates to This Policy

We may occasionally update this policy to reflect legal changes or improvements in our services. All changes will be posted on this page with an updated revision date.

We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your data, please contact:

COC-EXPRESS
Email: info@coc-express.eu
Registered Address: Rua de Salgueiros, 702, 4050-531, Porto